About
At Deely, success is not measured when we close a deal. It is measured when a team integrates us into how they work and cannot imagine going back. You will own that journey from onboarding through renewal.
Responsibilities
Own the Customer Journey
Lead onboarding, adoption, and expansion for a portfolio of accounts. Ensure every customer has a clear path to value and is hitting milestones that matter.
Build Relationships at Depth
Develop strong relationships with champions and decision-makers. Understand their goals, surface risks early, and be the person they call when something matters.
Drive Retention and Expansion
Monitor health signals and act proactively. Identify expansion opportunities and work with sales to grow accounts where there is genuine fit.
Represent the Customer Internally
Bring customer feedback into product, design, and leadership conversations. Be the clearest voice for what users actually experience.
Develop Playbooks
Build repeatable systems for onboarding, QBRs, escalations, and renewal. Help the team operate consistently at a higher level.
Collaborate Across Teams
Work closely with sales, product, and support to ensure customers never fall through the cracks and always know who to talk to.
Requirements
Experience
4+ years in customer success, account management, or a similar customer-facing role at a B2B software company.
Relationship Skill
You build trust quickly and maintain it over time. People feel heard when they talk to you and confident after you follow up.
Commercial Awareness
You understand ARR, churn, NRR, and what levers drive them. You treat your book of business like a portfolio with real financial stakes.
Organizational Skill
You manage multiple accounts without dropping the ball. You build systems to stay on top of everything and communicate proactively.
Problem Solving
When something goes wrong, you stay calm, move fast, and find a path forward. You do not escalate unless you have already tried.
Product Curiosity
You learn the product deeply and stay close to the roadmap. You help customers understand what is possible, not just what is available today.
Benefits for employees
Medical Plan, Dental and Vision Plan with generous employee contributions
Health Savings Account with company contributions each pay period
Disability and Life Insurance
401(k) plan with company match
Wellness Stipend
Mobile/Internet Reimbursement
Volunteer Time Off
Fertility Counseling and Benefits
Generous Time off/Leave Policy
The option of getting paid in digital currency